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Training for Students

Training for Students

Here at Queen’s, we have the opportunity to engage daily with cultural diversity, both visible and invisible. If we want to positively embrace the difference in values, behaviours, and beliefs that diversity represents, that is, if we want to be part of an inclusive community, we need to increase our knowledge around cultural difference and similarity … we need to build our skills in engaging with cultural difference … we need to become more interculturally competent. While at university, students  can take part in a wide variety of activities that will build their intercultural competence, and that will prepare them for the world they will live in after they leave Queen’s.  QUIC offers students many opportunities to begin to gain the skills and knowledge that will help them to live and to work more effectively in an intercultural setting.

Students may also be interested in other training offered through Queen’s:


Cultural Transition Skills

Moving from one culture or country to another to study or work often means facing challenges in learning about the new culture and the way things are done. This training is based on the Socio-cultural Competency Training Program (SCT) which was developed to address the challenges that accompany a newcomer’s transition into a new culture. This three-part workshop series is designed to assist newcomers to live, work and socialize successfully in the Canadian culture:

  • Communicating with people from the Canadian culture in a way that earns their respect and trust.
  • Adapting your professional skills (both technical and managerial) to fit local conditions and constraints
  • Learning ways to be generally at ease in Canadian culture.
  • Make friends and build community!

Session length: 2.5 hours per session Dates: Fridays, September 18, September 25, October 2 (2015) 5 – 7:30 pm Location: QUIC, Churchill Hall (JDUC main level)

Participants are expected to attend all three workshops. To register email

English Language Support Program (ELS) Training & Program Orientation

The ELS program matches English-speaking volunteers with Queen’s students, visiting faculty or their families who wish to improve their English conversation skills in one-on-one sessions or conversation group meetings.   Training for ELS volunteers provides an overview of the program outlining the expectations for volunteers as well as resources available to assist them in their sessions. Volunteers are invited to training upon submitting their program application to the QUIC.   New student volunteers are required to attend one of the sessions; meet the facilitator at the QUIC front desk/reception lounge area. Please email if you have any questions. Session Length: 45 minutes.

Income Tax Volunteer Training

Training will be given by staff of QUIC and the Canada Revenue Agency. Volunteers will make themselves available to students for an hour or two a week for the months of March and April. Dates to be confirmed early in 2014. Session Length: 3 hours, in late February and/or early March.

Intercultural Competence Certificate

This program aims to prepare participants with the skills and knowledge needed for respectful and effective intercultural interactions. Members of the QUIC community are invited to participate in this  series of intercultural training workshops that will introduce the concepts of culture, self-knowledge, as well as basic intercultural skills and knowledge  that will help participants succeed in an intercultural environment.  Participants are asked to complete the online training Tools for Success in an Intercultural World before registering for the Certificate workshops; they must attend four 90 minute workshops, or two 180 minute workshops, in order to receive a certificate.  Workshops are repeated in the Fall and Winter Terms. Space is limited; reserve your place by emailing Workshops Descriptions:

  1. Intercultural Begins with You: You will learn what difference culture makes and how to recognize your own cultural identity.
  2. Between Cultures It Takes a Skill or Two: In the session, we will explore the dimensions of intercultural competence and introduce skills that may help you succeed in an intercultural environment. We will consider the links between cultural communication tools, contextual understanding, interpretation and the dimensions of culture.
  3. Measuring Your Intercultural Competence- An Introduction to the Intercultural Development Inventory (IDI): The IDI is a 50-question online survey that measures intercultural competence based on the Developmental Model of Intercultural Sensitivity (DMIS). In the session, we will use this tool to help us understand our own intercultural orientation, as a group and as individuals; we will also learn how we can increase our sensitivity and become more effective in our intercultural interactions.
  4. Back to the Future: In this session you will learn to consolidate your intercultural learning with your day-to-day experiences. Drawing upon work done in the assignment, you will get a chance to practice the skills you have gained in previous sessions, and apply some of the self-reflection tools on your intercultural interactions.
2015-16 Schedule
Series 1 (Fall 2015)

Dates: Thursdays, Sept. 24, Oct. 1, Oct. 8, Oct. 15, 10 – 11:30 am each day Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 2 (Fall 2015)

Dates: Saturdays, Nov. 7, Nov. 14, 1:30 – 4:30 pm each day Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 3 (Winter 2016)

Dates: Wednesdays, Jan. 13, Jan. 20, Jan. 27, Feb. 3, 2 – 3:30 pm each day Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 4 (Spring 2016)

Dates: Wednesday/Thursday, May 11-12, 1 – 4 pm pm each day Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Participants are asked to attend all the workshops of a single series. All sessions take place in QUIC’s Churchill Hall. Intercultural Competence Certificate Resource List

Intercultural Competency: a free course offered by provides various free online courses offering professional skills training, including an Intercultural Competency module.

International Educators Training Program (IETP)

The IETP provides competency-based training for various groups of international educators: those entering the field of international student advising, study/work abroad advising, as well as professionals at a mid-career level; it has also developed a course for individuals not directly involved in the profession but who are increasingly required to be aware and effective in an intercultural workplace, and special focus workshops that deal with issues relevant to a broad range of professionals. Various IETP training partners also offer course on topics such as credential evaluation, guided learning in student mobility, and the Intercultural Development Inventory. Course/workshop length: varies from one to six days Registration: Please visit the IETP website for more information.

OCASP Form 1 Completion for Travellers

With the implementation of the Off-Campus Activity Safety Policy (OCASP), any undergraduate student  travelling across the border is required to complete the OCASP Form 1. This presents some challenges, and QUIC offers training sessions for those travellers whose Form 1 must get finel approval from the QUIC Director. The training walks the traveller through proper completion of each section of the form, as well as the completion of a thorough risk analysis based on the traveller’s destination. Contact the Risk & Responsibility office (  for more information. Session length: 1-2 hours

Poised for Success

Moving from one culture or country to another to study or work often means facing challenges in learning about the new culture and the way things are done. QUIC and partners in Student Affairs will offer a variety of workshops on cultural transition skills, maintaining health and wellness, presentation skills, managing stress and anxiety, mindfulness, along with some events to help foster connections and community.

The 3-part “Cultural Transition Skills” series will be held on Friday Sept 18,  Friday Sept 25 and  Friday Oct 2.  The sessions will run from  5 – 7:30 pm and will be held at QUIC. Attendance at all three workshops is strongly encouraged. Registration is required; contact to save your place. Details for other sessions to follow – please check our website and facebook page.

Online Modules: Tools for Success in an Intercultural World

QUIC has developed “Tools for Success in an Intercultural World” as a series of online training modules that will help you to begin to think about your self in an intercultural context, and will introduce some basic concepts of intercultural learning. Participants wishing to sign up for QUIC’s face-to-face Intercultural Competence Certificate are asked to complete these modules, and confirm their completion when they register for the face-to-face workshops. Begin Tools for Success in an Intercultural World now.

Pre-departure Orientation for Study/Work/Travel Abroad Participants

To support Queen’s participants in their preparations for study, work and travel abroad, QUIC offers an on-line pre-departure orientation. All undergraduate students taking part in Queen’s University sanctioned international activities are required to participate in an on-line pre-departure orientation as part of their enrolment in the Queen’s Emergency Support Program.  All other participants in Queen’s University sanctioned international activities are strongly encouraged to participate. You will receive information on travel logistics, cross-cultural adjustment, health insurance, the Queen’s Emergency Support Program, the Off-Campus Activity Safety Policy and more. Registration: To complete the on-line pre-departure orientation, please enroll in the Emergency Support Program and sign up for a pre-departure in the appropriate section.

Program Emergency Contact Training

The Program Emergency Contact (PEC) is the emergency contact person designated by a faculty, department or group at Queen’s for each program in which a study/work/travel abroad participant may be involved. QUIC provides a training session that prepares these individuals to carry out the required tasks of a PEC (e.g. address the on-going dimensions of the emergency; raise the awareness of the existence of and procedures pertaining to the Emergency Protocol; evaluate and report on the process of addressing the emergency; etc). Contact the Risk & Responsibility office (  for more information. Session length: 3 hours

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