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Training for Students

Training for Students

Here at Queen’s, we have the opportunity to engage daily with cultural diversity, both visible and invisible. If we want to positively embrace the difference in values, behaviours, and beliefs that diversity represents, that is, if we want to be part of an inclusive community, we need to increase our knowledge around cultural difference and similarity … we need to build our skills in engaging with cultural difference … we need to become more interculturally competent. While at university, students  can take part in a wide variety of activities that will build their intercultural competence, and that will prepare them for the world they will live in after they leave Queen’s.  QUIC offers students many opportunities to begin to gain the skills and knowledge that will help them to live and to work more effectively in an intercultural setting.

Students may also be interested in other training offered through Queen’s:


Cultural Transition Skills

Moving from one culture or country to another to study or work often means facing challenges in learning about the new culture and the way things are done. This training is based on the Socio-cultural Competency Training Program (SCT) which was developed to address the challenges that accompany a newcomer’s transition into a new culture. This three-part workshop series is designed to assist newcomers to live, work and socialize successfully in the Canadian culture:

  • Communicating with people from the Canadian culture in a way that earns their respect and trust.
  • Adapting your professional skills (both technical and managerial) to fit local conditions and constraints
  • Learning ways to be generally at ease in Canadian culture.
  • Make friends and build community!

Session length: 2.5 hours per session Dates: TBD Location: QUIC, (JDUC main level)

Participants are expected to attend all three workshops. To register email

English Language Support Program (ELS) Training & Program Orientation

The ELS program matches English-speaking volunteers with Queen’s students, visiting faculty or their families who wish to improve their English conversation skills in one-on-one sessions or conversation group meetings.   Training for ELS volunteers provides an overview of the program outlining the expectations for volunteers as well as resources available to assist them in their sessions. Volunteers are invited to training upon submitting their program application to the QUIC.   New student volunteers are required to attend one of the sessions; meet the facilitator at the QUIC front desk/reception lounge area. Please email if you have any questions. Session Length: 45 – 60 minutes. Additional training is provided online.

Income Tax Volunteer Training

Training will be given by staff of QUIC and the Canada Revenue Agency. Volunteers will make themselves available to students for an hour or two a week for the months of March and April. Sessions’ Length: 3 hours, in March/April.

Intercultural Competence Certificate

Queen’s students are invited to participate in this four-part series of workshops which will help them to recognize that gaining intercultural competence requires a commitment to life-long learning. At the end of the training they will be able to:

  • Describe the concept of culture and apply this concept to evaluate their own personal cultures;
  • Identify various dimensions of culture that will help them effectively engage in an intercultural context;
  • Practise various skills that will help them be more effective in intercultural interactions;
  • Recognize their own strengths and challenges when interacting with cultural commonality and difference; and
  • Evaluate their experiences with cultural difference and commonality in order to continue the development of their intercultural competence.

Participants must attend four 90 minute workshops, or two 180 minute workshops, in order to receive a certificate. Workshops are repeated in the Fall and Winter Terms. Space is limited; reserve your place by emailing

Participants are asked to complete the online training Tools for Success in an Intercultural World before registering for the Certificate workshops.

Workshops Descriptions:

  1. Intercultural begins with you: Participants will be introduced to basic concepts of intercultural learning, with an emphasis on the importance of knowing one’s own cultural self as a means to understanding and appreciating the culture of others, and thus gaining intercultural competence.
  2. Between cultures – it takes a skill or two: In this workshop, we will continue to look at dimensions of culture – how we communicate and how we respond to difference – and how they affect our intercultural interactions. Participants will learn Janet Bennett’s Describe-Interpret-Evaluate (D.I.E.) method for dealing with human interactions, as well as possible links between intercultural communication and effective interactions.
  3. Thinking about your intercultural competence – the Developmental Model of Intercultural Sensitivity. Based on the work of Mitchell Hammer; the DMIS outlines stages of intercultural competence based on Hammer’s Intercultural Development Continuum (IDC). This workshop will help students to recognize characteristics of the various mindsets identified in the DMIS, both in themselves and in those around them.
  4. New: Intercultural awareness in relation to Canadian history.  Queen’s Four Directions Aboriginal Student Centre and the ATEP Program will present an experiential activity and discussion, including reflection on intercultural competence.
2016-17 Schedule
Series 1 (Fall 2016)

Dates: Thursdays, Sept. 22, Sept. 29, Oct. 6, Oct. 13, 2-3:30 pm each day

Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 2 (Fall 2016)

Dates: Saturdays, Nov. 19, Nov. 26, 1-4 pm each day

Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 3 (Winter 2017)

Dates: Tuesdays, Jan. 24, Jan. 31, Feb. 7, Feb. 14, 10-11:30 am each day

Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Series 4 (Winter 2017)

Dates: Thursdays, Mar.9, Mar. 16, Mar. 23, Mar. 30, 2:30-4 pm each day

Location: QUIC (in the John Deutsch University Centre (JDUC)), Churchill Hall

Participants are asked to attend all the workshops of a single series. All sessions take place in QUIC’s Churchill Hall. Intercultural Competence Certificate Resource List

Intercultural Competency: a free course offered by provides various free online courses offering professional skills training, including an Intercultural Competency module.

International Educators Training Program (IETP)

The IETP provides competency-based training for various groups of international educators: those entering the field of international student advising, study/work abroad advising, as well as professionals at a mid-career level; it has also developed a course for individuals not directly involved in the profession but who are increasingly required to be aware and effective in an intercultural workplace, and special focus workshops that deal with issues relevant to a broad range of professionals. Various IETP training partners also offer course on topics such as credential evaluation, guided learning in student mobility, and the Intercultural Development Inventory. Course/workshop length: varies from one to six days Registration: Please visit the IETP website for more information.

OCASP Form 1 Completion for Travellers

With the implementation of the Off-Campus Activity Safety Policy (OCASP), any undergraduate student  travelling across the border is required to complete the OCASP Form 1. This presents some challenges, and QUIC offers training sessions for those travellers whose Form 1 must get finel approval from the QUIC Director. The training walks the traveller through proper completion of each section of the form, as well as the completion of a thorough risk analysis based on the traveller’s destination. Contact the Risk & Responsibility office (  for more information. Session length: 1-2 hours

Poised for Success

Moving from one culture or country to another to study or work often means facing challenges in learning about the new culture and the way things are done. QUIC and partners in Student Affairs offer a variety of workshops on cultural transition skills, maintaining health and wellness, presentation skills, managing stress and anxiety, mindfulness, along with some events to help foster connections and community.  Please inquire by email about what is currently offered.


Online Modules: Tools for Success in an Intercultural World

QUIC has developed “Tools for Success in an Intercultural World” as a series of online training modules that will help you to begin to think about your self in an intercultural context, and will introduce some basic concepts of intercultural learning. Participants wishing to sign up for QUIC’s face-to-face Intercultural Competence Certificate are asked to complete these modules, and confirm their completion when they register for the face-to-face workshops. Begin Tools for Success in an Intercultural World now.

Pre-departure Orientation for Study/Work/Travel Abroad Participants

To support Queen’s participants in their preparations for study, work and travel abroad, QUIC offers an on-line pre-departure orientation. All undergraduate students taking part in Queen’s University sanctioned international activities are required to participate in an on-line pre-departure orientation as part of their enrolment in the Queen’s Emergency Support Program.  All other participants in Queen’s University sanctioned international activities are strongly encouraged to participate. You will receive information on travel logistics, cross-cultural adjustment, health insurance, the Queen’s Emergency Support Program, the Off-Campus Activity Safety Policy and more. Registration: To complete the on-line pre-departure orientation, please enroll in the Emergency Support Program and sign up for a pre-departure in the appropriate section.

Program Emergency Contact Training

The Program Emergency Contact (PEC) is the emergency contact person designated by a faculty, department or group at Queen’s for each program in which a study/work/travel abroad participant may be involved. QUIC provides a training session that prepares these individuals to carry out the required tasks of a PEC (e.g. address the on-going dimensions of the emergency; raise the awareness of the existence of and procedures pertaining to the Emergency Protocol; evaluate and report on the process of addressing the emergency; etc). Contact the Risk & Responsibility office (  for more information. Session length: 3 hours

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