Health and Safety Planning
Queen’s University and the Queen’s University International Centre (QUIC) offer many services and activities that support international students, visiting scholars, researchers and postdoctoral fellows during their time in Canada. The health and safety of the participants is an important part of the planning of these services and events.
The following information can guide you to prepare for a safe and healthy time at Queen’s University.
What is on this page
Emergency Support Services at Queen’s University
- The Assistant Director and International Student Advisor at the Queen’s University International Centre provide immigration and taxation assistance and act as advocates for international students/scholars on campus.
- The Cross-Cultural Counselor provides support and guidance for international students.
- Queen’s Campus Security and Emergency Services emergency number (613-533-6111) provides assistance 24 hours a day.
- Assistance Phones are located throughout the campus and offer no-charge direct dialing to a number of Queen’s services.
- Outdoor Emergency Phones are located throughout the campus and are identified by blue lights.
- The Student Patrol Program, part of Queen’s Security, helps patrols the campus on foot during the evening.
- Walkhome’s student-staff will escort you from one point to another in central Kingston during the evening at no charge.
- Queen’s First Aid offers First Aid assistance on campus providing prompt response that is both confidential and free of charge.
- Student Health, Counseling and Disability Services provides non-life threatening medical assistance, disability/accommodation assistance and resources as well as general and specialized counseling services.
- The Human Rights Office promotes human rights and takes action where acts of discrimination or harassment occur.
- University Chaplain provides assistance with spiritual counseling for all faiths and is the contact for the Inter-Faith Council. For further resources you can also visit our Spiritual and Religious Support page.
- Queen’s Pandemic Preparedness site provides regularly-updated information about the institutions preparations for any potential pandemics.
- Queen’s Student Affairs Division provides general information about student safety and community living as well as an introduction to support services for Queen’s students in distress.
- A number of the above-mentioned services are referenced in the SeQure Student Safety Mobile App (available for iOS, Android and Blackberry).
Monitoring the world news
The following links will help students/scholars and their families keep abreast of what is happening in Canada and around the world:
Register with your Embassy
International visitors are strongly encouraged to register with their Embassy in Canada. To learn more about your countries’ Embassies in Canada visit the Department of Foreign Affairs website.
In case of an emergency
If students/scholars are in a situation where their welfare is threatened, they should:
- Contact the local emergency services for assistance dial 911 from any telephone
- Contact Queen’s Campus Security and Emergency Services emergency number at 613-533-6111
- Contact the Queen’s University International Centre at 613-533-2604
- Contact their local Embassy for assistance.
To learn more about telephoning abroad from Canada, please visit http://www.countrycallingcodes.com
All international students/scholars must be enroled in the University Health Insurance Plan (UHIP) unless they can provide proof of equivalent coverage and are granted an exemption.
The undergraduate student government Alma Mater Society provides a number of important services, including supplemental health and dental insurance.
The graduate student government Society of Graduate and Professional Students (SGPS) provides a number of important services, including supplemental health and dental insurance.
Emergency Action Plan
While we do not anticipate an emergency, students/scholars should make themselves aware of the following, either when they arrive on campus, or prior to their departure for Canada:
- The location and contact information of the local police. Dial 911, in the case of an emergency.
- Queen’s Campus Security and Emergency Services Emergency number (613-533-6111) provides assistance 24 hours a day.
- The Queen’s University International Centre, Room 117, John Deutsch University Centre, 613-533-2604
- Contact information for your travel providers (eg. airline, bus company, etc.) as well as information regarding changing/obtaining tickets in Canada.
- Address, telephone and fax numbers of the Embassy of your country of citizenship or an alternate agency if an Embassy is not available. To learn more about your countries’ Embassies in Canada visit the Department of Foreign Affairs website.
- The location of a bank that will provide cash advances on credit or debit cards.
- Local contacts for support (friends, other students)
- Possible itinerary for departing Canada (leave copies with local and family contacts)
- Emergency contact information for family and friends at home
Monitoring News Events
- Canadian Broadcasting Corporation (CBC)
- British Broadcasting Corporation (BBC)
- Queen’s University News Centre
- Citizenship and Immigration Canada
- Department of Foreign Affairs – Foreign Representatives in Canada
- Country Telephone Codes
- Martindale’s “The Reference Desk“
Health Information and Services
- Health Canada
- Kingston, Frontenac, Lennox & Addington Health Unit
- Public Health Agency of Canada Information for Travellers
- Canadian Society for International Health
- Center for Disease Control (CDC)
- Travel Health
- International Association for Medical Assistance to Travelers (IAMAT)
- World Health Organization (WHO) Home
- World Health Organization (WHO) – Outbreak News
- Telehealth Ontario
- Toronto Public Health
- SPIRAL: Selected Patient Information Resources in Asian Languages